CustomerVoice
🙋 リクエスト:
AI企画部
App screen preview
Overview
A business app that centrally manages customer inquiries, complaints, and improvement requests, tracking the full improvement cycle from assigning owners to root cause analysis, countermeasures, horizontal deployment, and effectiveness verification.
Key Features
- Automatic VOC ticket numbering and intake record management
- Five-stage status with owners and due dates to prevent missed responses
- Records 5M1E cause categories, direct causes, root causes, and recurrence prevention measures
- Dashboard showing open cases, longest elapsed days, case counts by category, and a Pareto chart of cause categories
- Search and CSV export by period, category, status, owner, and urgency
- Horizontal deployment checklist and open task management
- A4 printing of individual case sheets and monthly reports
Setup Steps
- Create an account on AI App Lab (if you haven't)
- Download
installer.phpfrom your dashboard - Upload to your server's public directory and run it
- Enter API token → select this app → enter DB info → done
📚 Version History
Showing the current version only. See all versions (2) →
v1.1.0
Current
期日超過の未完了案件を一覧で強調表示し、期日セルに警告アイコンを表示するようになりました。ダッシュボードに期日超過件数カードを追加し、クリックすると期日超過案件だけを絞り込めます。
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