HelpDesk Nexus
🙋 リクエスト:
AI企画部
App screen preview
Overview
A customer support management tool for small and medium-sized businesses that centralizes everything from inquiry intake and SLA deadline tracking to FAQ suggestions and post-resolution surveys, preventing missed responses and overdue tickets.
Key Features
- Automatic priority assignment based on impact and urgency
- Real-time SLA timers for first-response and resolution deadlines
- Five-column Kanban board with drag-and-drop support
- Keyword-based similar FAQ suggestions with view count tracking
- Dashboard with KPIs and Canvas charts
- Customer satisfaction surveys via hard-to-guess public URLs
- Secure team sharing with 8-character alphanumeric codes
Setup Steps
- Create an account on AI App Lab (if you haven't)
- Download
installer.phpfrom your dashboard - Upload to your server's public directory and run it
- Enter API token → select this app → enter DB info → done
📚 Version History
Showing the current version only. See all versions (1) →
v1.0.0
Current
初版として、チーム共有、チケット・SLA・FAQ・ダッシュボード・満足度アンケートをひとつの画面体験にまとめました。
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